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Return policy

We are happy to solve any issues concerning returns. Did you order or receive a wrong product, would you prefer a different horn, or is the product damaged?

You have the right to cancel your order up to 14 days after receipt without justification. After cancellation you have another 14 days to return the product. You will then be credited with the full order amount including shipping costs. Only the return costs from your home to the shop are at your own expense.

If you wish to exercise the right of withdrawal, you can download the withdrawal form here. Return the form with the product and all delivered accessories - if reasonably possible - in the original state and packaging. The product must not be damaged or show signs of use.

Within 14 days of receipt and approval of your returned product, we will refund the order amount due. You are responsible for the costs of the return shipment. Please keep the receipt until we have refunded your account.

Please find below the return address and detailed conditions.

Hadleyshop Returns
Izaäk Enschedéweg 50
2031 CS Haarlem

The Netherlands

Telephone.: +31(0)23 58 48 343

Damage and defects
If your product is damaged upon arrival, or if it does not work properly, we will of course exchange it as soon as possible or give you a full refund. Please report the defect to You will receive a return label for returning the package.

Upon arrival, we will check the returned product. Please note that we will not refund any damage and/or defects caused by misuse, incorrect installation, or deliberate destruction.